Help centre · Payments
Paying in full online
Customers can choose to pay the whole price by card when they book, so there is nothing left to pay at the appointment.
When you would use it
Use it for customers who prefer to settle in advance, for gifts booked for someone else, and to keep the front desk quick.
How to set it up
- Make sure Stripe shows Ready under Billing.
- Open Business and go to Deposits.
- Turn Let customers pay the full price online on or off. It is on unless you switch it off.
- If you also ask for a deposit, customers can pay either the deposit or the full price.
- To refund, open the cancelled booking under Bookings and select Refund deposit. The whole payment is refunded.
What your customers see
When a booking can be paid online, customers are offered the full price as well as any deposit. Where there is no deposit, they can pay now or at the appointment. Their confirmation email says there is nothing to pay at the appointment. Once a deposit has been paid, the rest of the price cannot be paid online.
Examples from different trades
- TutorLet parents pay for each lesson when they book, so nobody has to bring cash.
- Massage therapistLet customers pay in full when they book a massage for someone else, so the recipient has nothing to pay.
- Dog groomerAsk for a deposit, and let owners who prefer to pay the full price now do so.